When RANA coaches client participants, we start with transferring the Positive Coaching Model. This Model is simply to start with what is working well in a participant’s way of doing things and adding additional learning for immediate application. Positive Coaching is attuned to the principles and practices of emotionally intelligent behaviour. People work better when they are treated with respect, provided with every opportunity to improve and given a helping hand whenever they need it. Since the people of organizations invest a good part of their lives in serving a common purpose, their enjoyment of that investment is critical to their happiness.