Frequently Asked Questions
What do RANA services cost?
Every service we offer is customized to your specific needs, so pricing is provided after we complete a free Qualification Process. Consider it a no-cost pre-diagnosis to determine if we’re the right fit for each other.
So, what is the Qualification Process?
It’s a conversation to determine if we’re a good match for the issue or project at hand. This includes:
a) an initial conversation;
b) identifying your service needs;
c) exploring the W-5 (What, Where, Who, When, Why);
d) checking for alignment in values and fit; and
e) preparing a tailored service offering;
What’s so essential about Process Leadership?
Process Leadership helps organizations not just do the right work but do it better. Process Leaders identify gaps, lead improvements, and help others enhance their work processes, driving clarity, accountability, and performance.
How does RANA protect your information?
Your confidentiality is a top priority. We begin with a Non-Disclosure Agreement and store all information securely. Physical records (if any) are securely locked, and our digital data is protected using Microsoft standards, supplemented with additional safeguards as needed.
Is RANA against technology?
Not at all. We use technology just like any modern organization. What matters to us is ensuring that technology serves people, rathe than replacing them. We focus on the human side of technology, particularly where IT and AI influence collaboration and decision-making.
Is RANA a bilingual company?
Yes. We work in both French and English across Canada and internationally. When needed, we also work in other languages, like Spanish, through our global affiliate in South America.
How can we measure our accomplishments in the face of rapid change?
Good metrics aren’t weapons, they’re tools. When done correctly, measurement highlights opportunities and risks, enabling your organization to respond with clarity and purpose.
And finally, what does RANA’s Hourglass logo mean?
RANA’s Hourglass reflects our view of the interactive nature of the organization, its people and the processes they own and manage. The turning of the hourglass represents strategic planning by top management and subsequent implementation by operational managers and team members.
